{"id":98466,"date":"2025-10-14T08:59:20","date_gmt":"2025-10-14T08:59:20","guid":{"rendered":"https:\/\/sotnews.agency\/?p=98466"},"modified":"2025-10-14T08:59:20","modified_gmt":"2025-10-14T08:59:20","slug":"ecobank-urges-customers-to-embrace-digital-platforms-for-easier-banking","status":"publish","type":"post","link":"https:\/\/sotnews.agency\/?p=98466","title":{"rendered":"Ecobank urges customers to embrace digital platforms for easier banking"},"content":{"rendered":"
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Haruna Alhassan, Head of Sales, Services and Distribution at Ecobank Ghana, has encouraged customers to take advantage of the bank\u2019s digital platforms to access services more conveniently and securely.<\/p>\n

Speaking on the Joy Super Morning Show<\/strong>, Mr Alhassan explained that several banking services traditionally done in-branch can now be completed online or through the bank\u2019s contact centre.<\/p>\n

\u201cFor instance, if you want a cheque book, you don\u2019t need to walk to a branch to request it. You can request that digitally or through the contact centre and then choose whether to pick it up or have it delivered to you,\u201d he said.<\/p>\n

He highlighted that statutory payments, including school fees and customs duties, can also be made digitally, while customers still have the option of visiting any of the bank\u2019s 65 branches nationwide.<\/p>\n

The bank\u2019s 24\/7 contact centre, which can be reached by dialling 3225 for free, remains a key support channel.
Mr Alhassan also assured customers who may not be technologically inclined that they will not be left behind.<\/p>\n

According to him, with over 250 ATMs and more than 3,000 agent locations nationwide, customers can still conduct essential transactions without needing advanced digital skills.<\/p>\n

\u201cEven if you\u2019re not tech-savvy, we have several channels to support you. And if you still prefer coming into a branch, we\u2019ll be happy to welcome you,\u201d he noted.<\/p>\n

The Ecobank executive emphasised that the transition to digital platforms is designed to enhance customer experience by providing flexibility and convenience.<\/p>\n

\u201cIt gives you the freedom to choose when and where to bank. Even at midnight, if you need to move money, you can do it from the comfort of your home,\u201d he added.<\/p>\n

Mr Alhassan further assured customers that Ecobank has put in place strong support systems to help them transition smoothly.<\/p>\n

He explained that customers can walk into any branch for assistance or call the contact centre to be onboarded onto the bank\u2019s digital platforms.<\/p>\n

\u201cWe are not sending you links to click. We want customers to initiate the process themselves to ensure their security,\u201d he stressed.<\/p>\n

In his closing remarks, Mr Alhassan expressed appreciation to customers and partners for their loyalty and support over the past 35 years. He reaffirmed Ecobank\u2019s commitment to delivering efficient and innovative banking services across Ghana.<\/p>\n

\u201cWithout our customers, we wouldn\u2019t be the number one bank in the country. We thank them for their trust and support,\u201d he said.<\/p>\n<\/div>\n

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\"HarunaHaruna Alhassan, Head of Sales, Services and Distribution at Ecobank Ghana, has encouraged customers to take advantage of the bank\u2019s digital platforms to access services more conveniently and securely.<\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_2277560469115098_106292521332774":"","twitter_aToxNzczMzI3Njk4OTg4ODUxMjAxOw==_1773327698988851200":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[12,7493,5175,1883,10,9],"tags":[],"class_list":["post-98466","post","type-post","status-publish","format-standard","hentry","category-business","category-digital","category-ecobank","category-national","category-politics","category-popular"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/posts\/98466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=98466"}],"version-history":[{"count":0,"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/posts\/98466\/revisions"}],"wp:attachment":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=98466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=98466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=98466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}