{"id":95276,"date":"2025-09-22T13:59:30","date_gmt":"2025-09-22T13:59:30","guid":{"rendered":"https:\/\/sotnews.agency\/?p=95276"},"modified":"2025-09-22T13:59:30","modified_gmt":"2025-09-22T13:59:30","slug":"customer-service-summit-returns-to-accra-on-october-10","status":"publish","type":"post","link":"https:\/\/sotnews.agency\/?p=95276","title":{"rendered":"Customer Service Summit returns to Accra on October 10"},"content":{"rendered":"
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The 4th edition of the International Customer Service Summit (ICUSS 2025) is set to take place on October 10, 2025, at the Tang Palace Hotel in Accra.<\/p>\n

Under the theme, \u201cUnlocking Customer Loyalty through Proactive and Predictive Service\u201d, the summit will gather Africa\u2019s forward-thinking business leaders for a day of transformative insights and global conversation.<\/p>\n

Endorsed by the Ministry of Tourism, Culture and Creative Arts(MOTCA) and Ghana Tourism Development Company(GTDC), ICUSS 2025 is more than a conference; it is the cornerstone event celebrating Customer Service Week across the globe. <\/p>\n

It serves as a pivotal gathering for renowned business owners, CEOs, managers, and public office holders to chart the course for exceptional service delivery that drives growth and ignites profits across the continent.<\/p>\n

This years focus on proactive and predictive service marks a significant shift from reactive support to anticipating customer needs before they arise. <\/p>\n

The summit is set to equip attendees with the strategies and tools to build deeper, more profitable customer relationships in an increasingly competitive landscape.<\/p>\n

Leading this charge is the acclaimed keynote speaker, Dr. Emmanuel Dei-Tumi, a renowned leadership and business growth expert, other speakers include Lady Dentaa Amoateng,(MBE),Bright Ladzekpo, Nana Yaa Serwa Sarpong and Herman Wandji from Cameroon. <\/p>\n

Attendees will gain invaluable insights from his address, learning how to leverage new technologies and methodologies to exceed evolving customer expectations.<\/p>\n

We are on a mission to transform customer service in Africa, moving from a support function to a core business strategy that directly fuels loyalty and revenue, remarked Priscilla Wellington Asante, CEO for Customer Service Africa.<\/p>\n

The summit is proud to be supported by a coalition of leading organisations.<\/p>\n

Partners include Green Trek Tours, AFRIMASS, Ellaven Consult, REPUTE-Burson, Ghana Tourism Authority, Ghana Tourism Development Company, Ghana Hotels Association, STAMES, MNotify, EASTAGG, and Soul Impact. <\/p>\n

Sponsored by The African Regent Hotel and Leather On Call GH with Joy FM, Joy News, Joy Business, JoyPrime, GBC, and GhOne as media partners.<\/p>\n<\/div>\n

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