{"id":14164,"date":"2026-11-06T13:50:34","date_gmt":"2026-11-06T13:50:34","guid":{"rendered":"https:\/\/sotnews.agency\/?p=14164"},"modified":"2026-11-06T13:50:34","modified_gmt":"2026-11-06T13:50:34","slug":"ecg-engages-major-power-consumers-in-accra-west-region","status":"publish","type":"post","link":"https:\/\/sotnews.agency\/?p=14164","title":{"rendered":"ECG engages major power consumers in Accra West Region"},"content":{"rendered":"
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THE Management of the Electricity Company of Ghana (ECG), Accra West Region, has engaged representatives of businesses, industries and other major power consumers in the region, collectively referred to as Special Important Customers (SICs).<\/p>\n

The engagement marked the climax of this year\u2019s Customer Service Month celebration, observed in October. ECG commemorated the month under the theme, \u2018The Extra Mile\u2019, to reflect the company\u2019s commitment to delivering exceptional customer experiences and exceeding customer expectations.<\/p>\n

The engagement was aimed at obtaining firsthand feedback from SICs, who contribute approximately 40 per cent of the region\u2019s total revenue, addressing their concerns and providing information on the company\u2019s operations.<\/p>\n

Discussions focused on ECG\u2019s billing cycle and payment channels, the causes of planned and unplanned outages and remedial actions being undertaken, as well as the company\u2019s digital engagement platforms for enhanced communication with customers and other stakeholders.<\/p>\n

As part of the Customer Service Month activities, the Accra West Regional Management team also visited more than 70 Special Important Customers at their premises in recognition of their valued partnership, loyalty and contribution to the growth of the company.<\/p>\n

According to ECG, the special recognition was part of its commitment to appreciating customers for their continued support, prompt payment of electricity bills and unwavering trust in the ECG brand.<\/p>\n

Speaking during the visits, the General Manager of the Accra West Region, Mrs Sariel Adobea Etwire, expressed profound appreciation to the customers for their continued partnership with ECG.<\/p>\n

She noted that the recognition demonstrated the company\u2019s gratitude to customers whose consistent patronage and cooperation had contributed significantly to ECG\u2019s operational success.<\/p>\n

Mrs Etwire further emphasised that, in line with the theme, staff of the Accra West Region remained committed to providing prompt, responsive and customer-focused services.<\/p>\n

\u201cGoing the extra mile is more than a slogan; it is our commitment to ensuring that our customers receive the best service possible,\u201d she said.<\/p>\n

Some of the recognised customers expressed appreciation to ECG for the honour and commended the company for its efforts to improve service delivery and maintain regular engagement with the business community.<\/p>\n

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THE Management of the Electricity Company of Ghana (ECG), Accra West Region, has engaged representatives of businesses, industries and other major power consumers in the region, collectively referred to as Special Important Customers (SICs). The engagement marked the climax of this year\u2019s Customer Service Month celebration, observed in October. ECG commemorated the month under the…<\/p>\n","protected":false},"author":1,"featured_media":14165,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_2277560469115098_106292521332774":"","twitter_aToxNzczMzI3Njk4OTg4ODUxMjAxOw==_1773327698988851200":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","_monsterinsights_skip_tracking":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-14164","post","type-post","status-publish","format-standard","has-post-thumbnail","category-trending-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t