{"id":117413,"date":"2026-03-01T11:11:37","date_gmt":"2026-03-01T11:11:37","guid":{"rendered":"https:\/\/sotnews.agency\/?p=117413"},"modified":"2026-03-01T11:11:37","modified_gmt":"2026-03-01T11:11:37","slug":"mobilemoney-ltd-breaks-silence-on-viral-tiktok-fraud-claim-urges-public-to-dial-419","status":"publish","type":"post","link":"https:\/\/sotnews.agency\/?p=117413","title":{"rendered":"MobileMoney Ltd breaks silence on viral TikTok fraud claim, urges public to dial 419"},"content":{"rendered":"
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MobileMoney Ltd has responded to a viral TikTok video by the handle \u2018HealwithDiana | Nervous System\u2019 over an alleged Mobile Money (MoMo) fraud case, urging customers to report fraud immediately through the MTN 419 Helpline.<\/p>\n

In a statement issued in Accra on March 28, 2026, the company said it had taken note of the video and conducted internal investigations into the matter.<\/p>\n

\u201cMobileMoney Ltd has taken note of a viral video circulating on TikTok by the handle \u2018HealwithDiana | Nervous System\u2019 regarding an alleged Mobile Money (MoMo) fraud incident. We appreciate the concerns raised and wish to provide clarification based on the findings of our internal investigations.\u201d<\/p>\n

According to the company, its findings show that before the fraudulent transactions occurred, the affected customer, identified as the content creator\u2019s mother, engaged in a phone conversation with the suspected fraudster.<\/p>\n

\u201cOur investigations reveal that prior to the fraudulent transactions, the affected customer (the mother of the content creator) engaged in a phone call with an individual later identified as the fraudster.\u201d<\/p>\n

During that interaction, the customer disclosed sensitive information.<\/p>\n

\u201cThe customer revealed sensitive security details, such as the MoMo App Registration OTP, MoMo PIN, and Login OTP, during this interaction.\u201d<\/p>\n

MobileMoney LTD explained that those details enabled the fraudster to gain access to the wallet.<\/p>\n

\u201cThese credentials enabled the fraudster to register the customer\u2019s wallet on another device and execute unauthorised transactions.\u201d<\/p>\n

The company reiterated that it does not request confidential customer codes under any circumstances.<\/p>\n

\u201cMobileMoney LTD will never request a customer\u2019s OTP, MoMo PIN, or any personal security code under any circumstance.\u201d<\/p>\n

It added that security alerts sent to customers clearly caution against sharing such information.<\/p>\n

\u201cEvery security notification sent to customers includes a clear warning not to share these codes with anyone.\u201d<\/p>\n

Following the incident, the company said action was taken against the number involved.<\/p>\n

\u201cFollowing the incident, the number used to contact the customer has been blocked and blacklisted on the MoMo platform and suspended from voice services.\u201d<\/p>\n

It further disclosed that collaboration with relevant stakeholders is ongoing.<\/p>\n

\u201cWe continue to collaborate with relevant partners and law enforcement authorities as part of the ongoing review.\u201d<\/p>\n

MobileMoney Ltd stressed that customer protection remains central to its operations.<\/p>\n

\u201cCustomer safety remains our highest priority. We strongly urge customers to remain vigilant and avoid sharing personal security credentials with any third party.\u201d<\/p>\n

The company advised that \u201cFraud-related concerns should be reported immediately through the MTN 419 Helpline.\u201d<\/p>\n

While acknowledging individuals\u2019 right to share experiences, the company cautioned against misinformation.<\/p>\n

\u201cAt MobileMoney Ltd, we remain committed to transparency, customer protection, and factual public discourse.\u201d<\/p>\n

\u201cWhile we respect the right of individuals to share their experiences, we also believe that public commentary on financial services should be guided by verified facts to avoid unintended misinformation.\u201d<\/p>\n

It warned that it \u201cmay take legal action or other measures it deems appropriate to safeguard its reputation and service integrity.\u201d<\/p>\n

MobileMoney Ltd reaffirmed its commitment to providing \u201ca secure, dependable, and convenient digital financial platform, supported by robust security systems and continuous customer education initiatives.\u201d<\/p>\n<\/div>\n

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MobileMoney Ltd has responded to a viral TikTok video by the handle \u2018HealwithDiana | Nervous System\u2019 over an alleged Mobile Money (MoMo) fraud case, urging customers to report fraud immediately through the MTN 419 Helpline.<\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_2277560469115098_106292521332774":"","twitter_aToxNzczMzI3Njk4OTg4ODUxMjAxOw==_1773327698988851200":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3943,5611,1883,10,9,2965],"tags":[],"class_list":["post-117413","post","type-post","status-publish","format-standard","hentry","category-fraud","category-mobilemoney-ltd","category-national","category-politics","category-popular","category-telecom"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/posts\/117413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=117413"}],"version-history":[{"count":0,"href":"https:\/\/sotnews.agency\/index.php?rest_route=\/wp\/v2\/posts\/117413\/revisions"}],"wp:attachment":[{"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=117413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=117413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sotnews.agency\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=117413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}